ABOUT CASHLESS PAYMENTS
Cashless payments offer an array of possibilities to consumers who are in a hurry, don’t have exact change, or even the right currency for wherever they are travelling. Cashless payments encompass payments made with credit cards, debit cards, prepaid cards for closed environment settings like a workplace or university, payments by SMS are now, gaining popularity, mobile payments via applications like Apple Pay, Android Pay, Google Wallet, or Nayax’s own Monyx Wallet app.
ADVANTAGES
MORE CUSTOMERS, MORE SALES, MORE CONVENIENCE
All those potential customers who don’t have cash in their wallets or the right currency can still make a purchase with their credit card or mobile device, so you don’t miss a sale.
By offering an array of payment options, customers buy more items with each transaction with the multivend option
AUTOMATED, REMOTE REFUNDS AND LOWER OPERATING COSTS
In case a product isn’t vended correctly, offer your customer a fast and automatic refund, and keep your customer’s loyalty and trust.
FAST TRANSACTIONS
Cashless payments offer the consumer the benefit of a quick transaction, no need to search for change or even a wallet, when it comes to mobile payments. Running for the train? There’s still time to make a purchase
EASY BOOK-KEEPING
Nayax offers all services with one low fee, simply deducted from your total sales, so there is no need to balance your books at the end of the month, as. It couldn’t be simpler or more efficient.
NAYAX SOLUTION FOR CASHLESS PAYMENTS
Streamlined and seamlessly integrates with a telemetry system and management suite
Fully certified by leading financial institutions
Accepts all credit card brands under one global bank agreement
Offers eReceipts to show consumers their purchases
Dynamic pricing allows operators to pass the convenience fee along to the consumer
Accepts mobile, SMS and NFC Payments, credit and debit cards that are swipe, contact or contactless, as well as prepaid cards
MARKETS
Nayax’s cashless payment solutions are limited only by your imagination. Cashless payments can be anywhere and everywhere that there is an unattended automated machine. Kiddy ride at the shopping mall? Ice cream vending machine? Electric vehicle charging station? Massage chair? Car wash, laundromat, prize machine, personal lockers and of course the well-known snack and drink or coffee machines, the list is endless as to where cashless payments solutions from Nayax can enhance your sales and reduce your bottom line.
PRE-PAID / CLOSED ENVIRONMENT SOLUTION
When you’re operating within a closed environment, your needs from your cashless payment system can be different. A facility such as a place of business, hospital, university usually wants to accept payment of services or products via prepaid cards. The prepaid cards can be employee or ID cards, key fobs, etc. And usually these users (employees, students, residents, etc.) will receive a discount on their prepaid cards, while visitors to the closed environment will pay full price. Nayax’s management suite makes it a simple task to upload prepaid cards to the system, no matter how big the institute is. At the same time, your users still want to enjoy the convenience of using open methods of payment (credit cards, mobile apps, etc.). Nayax let’s you offer all multiple payment methods to let you reach all potential sales.
Revalue prepaid cards, right at the machine
Offer different promotions: according to time, card type, number of transactions within a given period, etc.
See sales reports and oversee machine revenue
Manage card limits according to specific days, number of transactions per time period, etc.
BALLERUD GOLF CLUB CASE STUDY
Ballerud Golf Club started in 1992 with 200 members and today has a significantly larger and loyal team of members. They have installed two NAYAX payment terminals at their golf ball dispensing machines. Below is a recount of their experience with the NAYAX payment solution and support over the last four years.
THE CHALLENGES BEFORE 2013
“Large amounts of coins, a lot of currency exchanges and large cash withdrawals were a significant part of everyday life before the installation of NAYAX payment terminal,” says Ballerud Golf, Thomas Faale, General Manager. “Our machines accepted coins only and we counted coins by weight. On a good day, 10,000 kroner is a lot of coins! For the customer, it took a long time to exchange their bills to coins. People needed to stand in line to switch to coins, they would glance at the clock and decide that the queue was too time consuming. As a result, they left home. In addition, there were cases of vandalism and burglary attempts on the machines.”
THE SOLUTION
Ballerud Golf decided to test the NAYAX payment terminal at one of its two golf ball dispensing machines in 2013. This was so successful that the following year, Ballerud installed a second payment terminal. The two machines with payment terminals reduced vulnerability in those cases of technical challenges, and serviced customers more efficiently during hectic periods.
“After NAYAX was taken into use, we have noted that sales have increased. People today are more comfortable with using credit cards than before. We are clearly.
earning more after we installed the payment terminals. The NAYAX payment terminal costs something in terms of commission and operating expenses, but the revenue increase makes it pay,” says Faale.
“In 2013, card usage was around 30 percent of sales. So far this year (2017), card use amounts to 80 percent, the rest is divided between discounted vouchers and cash sales. In 2013, the transaction time was extremely fast. Various security requirements from card companies have meant that the transaction itself has slowed somewhat over the years,” explains Faale. Updating firmware on the payment terminals occurs at night so that this does not lead to lost sales because the vending machines are available to the golf customers all the time.
PURE GYM CASE STUDY
Pure Gym wanted to explore the possibility of offering different payment methods.
The story of Pure Gym in the UK illustrates the difference the Nayax cashless payment solutions can make to operators and consumers. Take for example the partnership and implementation with Pure Gym, as it is discussed in a case study on the project implementation:
“When you go to the gym you don’t want to be carrying lots of cash around with you,” GVS National Account Manager Pat Gibney points out.
“Apart from the question of security, these days we have come to depend on the convenience of cards.”
Within a month all the new machines were supplied and installed and the existing 100 machines were retrofitted with cashless payment capability.
Lewis Zimbler, Operations Director at Nayax UK, worked closely with Pure Gym and GVS to deliver the solution:
“The project was a great success. Our Nayax Cashless Payment solution is designed to combine financial services with the latest technology so that vendors can benefit from cashless payments without being concerned with merchant accounts or data security.
Not only does the cashless system make life easier for Pure Gym customers who have forgotten to bring cash, but it also facilitates more sales because their spend is not limited by the amount they have in their pocket. As a result, since the introducing the cashless payment system, there has been a significant uplift in sales.” Pure Gym was delighted with the solution and continues to roll it out with every new gym they open.
FREQUENTLY ASKED QUESTIONS
Considering adding cashless payments to your business? Have questions?
Check out our FAQ’s, and contact us for even more, personalized information about how Nayax can help you grow your business with a cashless payment solution.
WHY OFFER CASHLESS PAYMENTS?
Nayax’s Cashless payment solutions offer you the opportunity to appeal to more consumers’ payment preferences. Not every potential consumer who comes to your machine has cash these days, and we don’t want you to miss a sale. By offering your customer cashless payments, you are allowing her to buy conveniently, with any credit or debit card, SMS, or mobile wallet app like Apple Pay or Google Wallet. This offers convenience and security which in turn will lead to higher revenues for you
WHAT KIND OF CASHLESS PAYMENTS ARE ACCEPTED?
- Credit / Debit cards
- Mobile, SMS, and NFC payments
- Prepaid cards, closed environment
- Swipe, contact (insert), and contactless
HOW DO YOU PREVENT FRAUDULENT PURCHASES?
Nayax’s cashless payment solution includes an anti-fraud threshold that you can set, to ensure maximum transaction safety.
WHAT ABOUT TECHNOLOGY UPDATES?
Software updates are available remotely, so you can enjoy the latest features and fixes without needing to visit each machine
ARE CASHLESS PAYMENTS SAFE AND SECURE?
Nayax Cashless payment solutions meet the highest industry standards and are fully certified by the top institutions and meet regulatory compliance, including EMVCo (level 1 and 2), CE, FCC, RoHS, Mastercard PayPass, Visa payWave, PCI DSS
WHAT ABOUT CHARGEBACKS?
Nayax handles chargebacks remotely, without the hassle of contacting the issuer
WHAT IF THE CUSTOMER NEEDS A REFUND?
Nayax can issue automated, remote refunds to the consumer, via the Monyx mobile wallet
WHAT FEES ARE INVOLVED WITH A CASHLESS PAYMENT SOLUTION?
Bank interaction, or terminal fee, interchange fee, acquire processing fee, and the merchant account fee are all included in the monthly service package from Nayax.
VENDING MACHINE CREDIT CARD SOLUTION
As a vending machine operator, we don’t want you to miss a single sale at any of your locations. By offering Nayax’s credit card solutions for vending machine payments, you will be sure to get every customer, even when they have no pocket change.
